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Julia's Cake Stand Rental's FAQ

 

 

Large White Compote by Rosanna

What is included in my order?
All items in the package you requested and design consulting.

How do I rent a package?
You may request a booking on our website or via email at info@juliascakestandrentals.com. 

We'll let you know within 48 hours if the package you’ve ordered is available for the date you have requested. If you prefer to call us, we also take reservations over the phone at 510-282-1229. An email confirmation will be sent out once the order is placed.

How far ahead do I need to book my rentals/package?
For our cake stand rentals, we recommend renting your package as soon as you know you’ll need one. However, you may be able to secure a rental with a minimum of two days in advance, as long as the package you prefer is available. If you need something sooner, please let us know and we'll do our best to accommodate you! For our full dessert table services, we require a minimum of 6 weeks prior to the event date. 

Do you set up, deliver and pick up?
Yes! We can set up your cake stand display for $100. Delivery and pick up fees vary depending on the delivery location from $50-$125 each way. If you'd like to pick up and drop off the cake stands from our location, then you'll need to make sure to keep all the packing materials and pack up each item as they were packaged to prevent any damages in transit.

Can I swap out some items in the package for another dessert/cake stand?
Yes. If a dessert stand is similar in value to an item in another package, then a swap isn't a problem. If you’d like an item that's in a higher value package, then all we’ll do is add the difference to your overall package price.

Where are you located?
We are currently located at 1555 Lakeside Drive, in Oakland. We hope to have a showroom in the future so that our customers can eventually see all our party accessories in person.

How long is the rental period?
The rental period begins either the night prior to your event, or the day of—whichever is most convenient for you, and ends the evening of your event or the day after your event.

Which areas do you service?
We currently only service the San Francisco Bay Area, Sonoma, Napa, and South Bay in California. We don't ship our dessert stands out of state.

What happens if an item is lost or broken?
Accidents happen! We'll let you know of the replacement value, and use the value from the security deposit via your credit card or check on file. All cakes placed on the dessert stands require a baseboard and at no time should there be any direct contact between a knife or any other sharp object on the dessert stands. Scratches, stains, and chips are also considered damages.

Can I purchase any of the items instead of renting?
Not at this time, but hope to in the future.

Do you have an order minimum?
Yes, our order minimum is $500. This may include set up, delivery, and pick up.

What if I'd like to change my order?
We'll make every effort to accommodate you!

What is your cancellation policy?
For our cake stand rentals, we offer a 100% refund of your payment if the cancellation is made at 30 days or more.  For cancellations between 14-30 days, we offer a 50% refund, and 0% if it's made less than 14 days. 

Is a security deposit required for any items returned damaged?
Yes, a credit card deposit for the replacement value of the items will be requested. The same amount will be refunded if there are no damages to the items upon return. Another option is a check can be made to the company for the value of the rental items and will be returned or voided and shredded if everything is in its original condition. 

What forms of payment do you accept?
We accept credit card (Visa, MC, Discover and American Express), checks and cash.  Returned checks will have a $30 fee.

Do you inspect each dessert stand?
Yes—we won’t leave you hanging. We want to make sure that every cake and dessert stand is in perfect condition for your event.

Are the dessert stands washed before the event?
Yes, we make sure to clean every rental piece so that it's ready to plate upon arrival.

How are the pieces packaged and delivered?
We wrap each piece up and deliver all items in rubber bins. The heaviest items are packed on the bottom with the most fragile and smaller items (i.e. glass domes) on top. If you arrange for a pick up, then there's no need to pack up the items when you are done—when we swing by for a pick-up, we will take care of that for you.

Do you have apothecary or glass candy jars available for rent?
Unfortunately, we don't offer these pieces at this time.

Do you provide full dessert table services?
No, but we know of a few great local vendors that do. Please inquire and we're happy to send you their information!